Bq Beatz Refund Policy
At Bq Beatz, we strive to provide a reliable and enjoyable experience for all our hosts and players. By subscribing to our platform, you agree to the following refund terms and conditions.
1. Subscription Types
7-Day Subscription: Grants access to the Bq Beatz platform for a 7-day period.
30-Day Subscription: Grants access to the Bq Beatz platform for a 30-day period.
2. Refund Eligibility
Refunds will only be considered under the following circumstances:
The Bq Beatz platform is offline or non-operational due to server issues or maintenance caused on our side.
The downtime must last for at least 7 consecutive days (168 hours) where hosts are unable to access or operate the game.
3. Non-Refundable Period
The first 7 days of any downtime are not refundable.
Refunds will only be calculated from the 8th day onward, based on the total number of additional days the system remains non-operational.
4. No Refunds For Other Reasons
We do not issue refunds for the following situations:
Internet, Wi-Fi, or connectivity issues on the user’s end.
Device compatibility problems or browser issues.
Temporary bugs or updates while the game remains generally operational.
Incorrect subscription selections or change of mind after purchase.
5. Refund Calculation
If a refund is approved due to extended downtime:
The refund will be pro-rated based on the number of days beyond the initial 7-day non-refundable period that the service was unavailable.
Refunds will be processed to the original payment method used during purchase.
6. Contact Us
To request a refund under the above terms, please contact our support team at:
📧 support@bqbeatz.com